Sofia Pro still shows up as "active" but does not show up in our projects. (And now I have to reactivate all the fonts, but that's another story).
#Adobe caslon pro bold commercial use update#
He claimed that the the recent Adobe update could be causing the problem.
#Adobe caslon pro bold commercial use for mac#
He told me to follow the steps for Mac here. What I've done so far: Yesterday I was on chat with a team member who took me through a series of pausing/resyncing steps and uninstalling/reinstalling the Creative Cloud app as well as the font family itself. This is not as much an issue with new projects (although some Sofia fonts are not showing up their either) as much as an URGENT SITUATION with all of our old projects that we've created in the past few years. Yesterday, we went to open our projects in Illustrator and Premeire Pro, half hour before a huge shoot, and they all showed "missing fonts". Issue: Our brand font is in the Sofia family, primarily we work with Sofia Pro. The issue with Fonts began Friday around 2:00 EST on July 26 and has escalated into a problem where we have lost time, money, and clients, all within that past day, due to this sudden problem and complete lack of support with Adobe. We've used Adobe for years and have a paid account Adobe Creative Cloud. That's the level of frustration we're working with overhere.)Ĭontext: I own and run a small creative studio. stopped providing support after I responded to a basic questions and asked for next steps. (Although, it might be worth mentioning that I'm currently on chat support now, and yet again, the customer service rep Navita has not engaged with me on chat in over 20 minutes. I've spent the past day and a half on chat and phone with Adobe support and although I want to vent about it all, I'll stick to the more productive points in the hope that support here will be infinitely better than chat/phone/screen sharing. I appreciate you reading this post and hope you can help.
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